Orders & Products
What are the shoes made of?
Materials and construction vary by model. The materials that apply to a particular product are listed on its product page. If you need more detail before ordering, email support@aldrenrowe.com.
How does Black November work?
Instead of a single day, we offer our Black Friday prices for the whole of November. It is a multi-buy discount applied automatically at checkout to your whole order: 20% off 2 pairs, 25% off 3 pairs and 30% off 4 or more pairs, until 30 November. No code is needed. Qualifying orders also include complimentary cedar shoe trees.
Will sold-out sizes be restocked?
Some styles or sizes may return in the future, but we cannot guarantee restock dates.
Sizing & Fit
How do I choose the correct size?
Each product page includes a size guide with UK, EU and US sizes. Fit can vary with shoe shape and individual foot shape, so we recommend checking the guide before ordering.
What if my shoes do not fit?
Eligible products can be returned under our 30-Day Return Policy, and exchanges can be requested within 14 days of delivery, subject to availability. Please try footwear indoors on a clean surface.
Shipping & Delivery
Do you offer free UK delivery?
Yes. Eligible UK orders include Free Standard UK Delivery, unless a different option is shown at checkout.
How long does delivery take?
Orders are processed within 1–3 business days and delivered in approximately 7–15 business days after dispatch, so typically 8–18 business days in total.
Why does delivery take 7–15 business days?
Aldren & Rowe works with independent fulfilment and logistics partners, and orders may be dispatched from fulfilment facilities outside the United Kingdom.
Will I receive tracking?
Yes. Tracking is emailed once your order is dispatched. Carriers may need 24–72 hours to show the first update.
Can an order arrive in more than one parcel?
Yes. If products ship from different facilities, you may receive more than one tracking number.
VAT & Import Fees
Is VAT included?
For eligible UK orders, yes. VAT is included in the amount charged.
Will I have to pay import fees on delivery?
For eligible UK orders, our fulfilment arrangement is structured so that you should not be charged import fees on delivery. If a carrier asks you to pay one, contact us before paying.
Returns, Exchanges & Refunds
Do you cover return shipping?
For approved returns under our policy, yes.
Where do I send my return?
Do not send returns to our corporate or mailing addresses. Email support@aldrenrowe.com and we will provide the correct return instructions.
How long do refunds take?
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the funds.
What if my product arrives damaged, defective or incorrect?
Email us with your order number and photographs. Eligible footwear is also covered by our 1-year warranty against qualifying manufacturing defects.
Payments
What payment methods do you accept?
The payment methods shown at checkout are those available for your transaction. Checkout is powered by Shopify, and we do not receive or store your full card number or security code.
Customer Support
How can I contact Aldren & Rowe?
Email support@aldrenrowe.com, Monday to Friday, 09:00–17:00. Response target: within 24 hours.
Who operates Aldren & Rowe?
DJ EXPERTS GROUP LLC, a Florida Limited Liability Company (Florida Document Number L26000049991), 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States.