Shipping policy
Shipping & Delivery Policy
Last updated: 16 September 2026
At Aldren & Rowe, we aim to make delivery clear, predictable and easy to follow from the moment your order is placed until it reaches you.
This Shipping & Delivery Policy explains our processing times, estimated delivery times, tracking, UK delivery charges, VAT and import fees, delays, address changes and what to do if a parcel does not arrive as expected.
Aldren & Rowe is operated by DJ EXPERTS GROUP LLC, a Florida Limited Liability Company.
United Kingdom Delivery
We currently offer:
Free Standard UK Delivery
There is no minimum order value required unless otherwise clearly stated at checkout.
For UK orders, the price shown at checkout includes applicable VAT and import-related charges handled through our fulfilment arrangement.
Customers should not be asked to pay additional import duties or import fees when the parcel is delivered.
In short:
Free UK Delivery
VAT Included
No Import Fees on Delivery
If you are ever unexpectedly asked by a carrier to pay an import-related charge for an eligible UK order, please do not pay it without first contacting us at support@aldrenrowe.com so that we can investigate.
Order Processing Time
Orders are normally prepared for dispatch within:
1–3 business days
Business days are Monday to Friday, excluding public holidays.
Processing time begins after your order and payment have been successfully confirmed.
During processing, your order may go through:
- payment verification;
- order verification;
- product allocation;
- quality checks;
- packing;
- handover to the relevant carrier or fulfilment partner.
Orders placed on weekends or public holidays begin processing on the next business day.
For example, an order placed late on Friday may begin processing on Monday.
Estimated Delivery Time
After processing and dispatch, standard UK delivery normally takes approximately:
7–15 business days
Therefore, the typical total time from order confirmation to delivery is approximately:
8–18 business days
This consists of:
1–3 business days processing
plus
7–15 business days transit
These are estimated delivery times rather than guaranteed appointment dates.
We make reasonable efforts to deliver within the timeframe shown when you place your order.
Why Can Delivery Occasionally Take Longer?
Although most orders arrive within the estimated timeframe, delays can occasionally occur for reasons outside our direct control.
These may include:
- unusually high carrier volumes;
- Black Friday, Christmas or other peak shopping periods;
- severe weather;
- transport network disruption;
- local delivery backlogs;
- incorrect or incomplete delivery information;
- carrier security or address verification;
- border or customs processing;
- operational disruptions affecting a carrier or fulfilment facility.
Border processing does not mean that the customer should be charged additional import fees where we have stated that VAT and import fees are included.
If a delay occurs, we will assist you with tracking and carrier investigation where appropriate.
Our Fulfilment Network
Aldren & Rowe works with fulfilment and logistics partners to process and deliver customer orders.
Depending on product availability and delivery route, an order may be dispatched from a fulfilment facility outside the United Kingdom.
This does not change the price you paid at checkout.
For eligible UK orders:
VAT is included and customers should not incur additional import fees on delivery.
Using different fulfilment locations also means that products in the same order may occasionally travel separately.
Tracking Your Order
Once your order has been dispatched, we will send tracking information to the email address associated with your order.
Tracking usually becomes available after the carrier has received and scanned the parcel.
Please note that after a tracking number is created, the carrier may require approximately 24–72 hours to display the first meaningful tracking update.
A newly created tracking number that temporarily shows no movement does not necessarily mean that the parcel has not been shipped.
You can use the tracking information supplied to follow your parcel throughout its journey.
Multiple Parcels
If you order multiple products, your order may occasionally be shipped in more than one parcel.
This can happen when:
- products are stored at different fulfilment facilities;
- one product becomes ready for dispatch earlier than another;
- different carriers provide the most suitable delivery route.
If your order is split, you may receive more than one tracking number.
Receiving one parcel does not necessarily mean that the remainder of the order has been lost.
Complimentary Cedar Shoe Trees
Where your order qualifies for complimentary Cedar Shoe Trees, the gift may be packed with your footwear or, in some cases, shipped separately depending on fulfilment availability.
A separately shipped promotional gift does not affect the delivery status of the footwear you purchased.
Delivery Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please check carefully:
- recipient name;
- house or building number;
- street;
- city;
- postcode;
- country;
- telephone number where requested.
An incomplete or incorrect address may result in delay, failed delivery or return to sender.
Address Changes
If you notice an error in your delivery address, contact:
as soon as possible.
We will make reasonable efforts to update the address before dispatch.
However, once an order has entered fulfilment or has been handed to the carrier, we may no longer be able to change the delivery address.
For security reasons, substantial address changes may require additional verification.
Delivery Attempts
Depending on the carrier, delivery may be made:
- directly to the recipient;
- to another person at the delivery address;
- to a designated safe place;
- to a neighbour;
- to a carrier collection point;
- according to delivery instructions provided to the carrier.
Customers should review the carrier's tracking page for the latest delivery information.
Where available, carrier delivery confirmation may include the delivery date, time, location, photograph or other proof of delivery.
Tracking Shows “Delivered” but You Cannot Find the Parcel
If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking:
- around the delivery property;
- any safe place;
- with other members of the household;
- with neighbours;
- building reception or concierge;
- the carrier's delivery photograph or notes.
If the parcel still cannot be located, contact us at:
as soon as reasonably possible.
Please provide:
- your order number;
- your delivery address;
- the tracking number;
- any relevant carrier information.
We will review the shipment records and, where appropriate, raise an investigation with the carrier.
Delayed Orders
A parcel is not automatically considered lost simply because tracking has not updated for several days.
International and multi-carrier routes can occasionally go through periods where tracking updates are less frequent.
If your order has passed the estimated delivery period, please contact us and we will investigate its status.
Our support team can review:
- fulfilment date;
- carrier information;
- tracking history;
- last known scan;
- delivery address;
- any available carrier notices.
We will work with the fulfilment partner and carrier to determine the appropriate next step.
Significantly Delayed or Lost Parcels
If a shipment is confirmed lost by the carrier, or if it does not arrive within the timeframe required by applicable law, we will provide an appropriate resolution.
Depending on the circumstances, this may include:
- replacement shipment;
- reshipment;
- refund;
- another solution agreed with the customer.
We will not require a customer to accept an indefinite delivery delay.
Where applicable, UK customers retain their statutory rights regarding delivery.
30-Day Delivery Requirement
We aim to ensure that orders are delivered within 30 calendar days of the order being placed, unless a different delivery timeframe has been expressly agreed with you.
If we become aware that delivery cannot be completed within the applicable timeframe, we will work with you to provide the appropriate remedy.
Nothing in this policy limits statutory rights available to UK consumers.
Refused or Unclaimed Deliveries
If a parcel is refused, not collected from a collection point or cannot be delivered because of circumstances within the customer's control, it may be returned to the relevant fulfilment facility.
Please contact us if this occurs.
We will review the carrier records and discuss the available options with you.
Any action we take will remain subject to applicable consumer law.
Damaged Parcel on Arrival
If your parcel arrives visibly damaged, please take photographs of:
- the outer packaging;
- shipping label;
- damaged areas;
- the product inside.
Contact us promptly at:
with your order number and photographs.
Do not dispose of the packaging until we have reviewed the claim, as the carrier may request evidence during its investigation.
Incorrect Item Received
If you receive an item that does not match your order, contact us at:
Please include:
- your order number;
- photograph of the item received;
- photograph of the product label where applicable;
- photograph of the parcel shipping label.
We will review the fulfilment records and arrange an appropriate resolution.
Promotional Periods
During major promotional periods such as:
Pre-Black Friday
Black Friday
Cyber Monday
Christmas and New Year
order and carrier volumes may be significantly higher than usual.
Processing and delivery may therefore occasionally take longer.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.
Order Confirmation
After placing an order, you should receive an order confirmation by email.
Please check your spam or junk folder if you do not see it.
The order confirmation contains important information about your purchase and should be retained for your records.
If you believe you placed an order but did not receive confirmation, contact us before placing another order to avoid duplicate purchases.
Payment Status
Orders are normally prepared for fulfilment only after payment has been successfully authorised or confirmed.
Some payment methods may temporarily display a pending payment status while the payment provider completes processing.
A pending payment does not necessarily mean that the payment has failed.
If payment cannot be confirmed, we may contact you before fulfilment begins.
Delivery and Payment Disputes
If you believe your order has not arrived, is significantly delayed, or you have a concern regarding delivery or payment, please contact us first at:
We aim to respond within 24 hours during our normal customer service hours.
Providing your order number and tracking information allows us to investigate more quickly.
Where appropriate, we maintain shipment and transaction records including:
- order confirmation;
- fulfilment date;
- shipping address;
- carrier;
- tracking number;
- tracking history;
- delivery confirmation;
- customer service communications;
- refunds or replacement records.
These records help us investigate delivery problems accurately and resolve legitimate customer concerns.
Customer Service
Aldren & Rowe Customer Care
Email: support@aldrenrowe.com
Opening hours:
Monday to Friday
09:00–17:00
Response target:
Within 24 hours
Messages received outside our customer service hours will be handled as soon as possible on the next business day.
Business Information
Aldren & Rowe is operated by:
DJ EXPERTS GROUP LLC
Florida Limited Liability Company
Principal business address:
9380 SW 72nd St
Suite B 214
Miami, FL 33173
United States
Florida Document Number:
L26000049991
Customer support:
Please note that this business address is not a customer return address unless our Customer Care team expressly confirms otherwise in writing.