Contact information
Contact Information
Last updated: 16 September 2026
Aldren & Rowe is committed to providing clear and accessible customer support.
If you have questions about an order, delivery, return, refund, payment or any other matter relating to our store, you can contact us using the information below.
Customer Care
Email:
support@aldrenrowe.com
Customer service hours:
Monday to Friday
09:00–17:00
Response target:
Within 24 hours
Messages received outside our normal customer service hours will be reviewed as soon as possible on the next business day.
Before Contacting Us About an Order
To help us resolve your enquiry as quickly as possible, please include:
- your full name;
- order number;
- email address used when placing the order;
- a brief description of your question or issue.
For delivery-related enquiries, please also include your tracking number where available.
For damaged, defective or incorrect products, photographs of the product, packaging and shipping label may help us investigate more quickly.
Business Operator
Aldren & Rowe is operated by:
DJ EXPERTS GROUP LLC
Florida Limited Liability Company
Florida Document Number:
L26000049991
Status:
Active
Principal Business Address
DJ EXPERTS GROUP LLC
9380 SW 72nd St
Suite B 214
Miami, FL 33173
United States
Mailing Address
DJ EXPERTS GROUP LLC
7901 4th St N
St Petersburg, FL 33702
United States
Returns
Please do not send returns to either of the business addresses listed above unless our Customer Care team has specifically instructed you to do so in writing.
Aldren & Rowe works with different fulfilment and logistics facilities. The appropriate return destination may vary depending on the product and fulfilment route.
To request a return, please contact:
Our Customer Care team will provide the appropriate return instructions.
For approved returns under our policy, Aldren & Rowe covers the applicable return shipping cost.
Please review our Return & Refund Policy for full details.
Delivery Questions
For questions regarding order tracking, delivery status or a delayed shipment, contact:
Our standard processing time is:
1–3 business days
Estimated UK transit time after dispatch is:
7–15 business days
Please see our Shipping & Delivery Policy for complete information.
Payment Questions
If you have a question about:
- a payment;
- duplicate transaction;
- pending payment;
- refund;
- payment method;
- transaction you do not recognise,
please contact us at:
Include your order number and relevant transaction details where available.
For security reasons, please never send full payment card numbers, card security codes or account passwords by email.
Privacy Requests
For questions regarding your personal information or to exercise an applicable privacy right, please contact:
Please use “Privacy Request” in the subject line where possible.
We may need to verify your identity before fulfilling certain privacy requests.
Please review our Privacy Policy for further information.
Complaints
If you are dissatisfied with an order or service provided by Aldren & Rowe, please contact our Customer Care team first.
Email:
support@aldrenrowe.com
We aim to acknowledge and respond to customer enquiries within 24 hours during normal business days and will make reasonable efforts to resolve concerns fairly and promptly.
Company Information Summary
Trading name: Aldren & Rowe
Legal entity: DJ EXPERTS GROUP LLC
Entity type: Florida Limited Liability Company
Florida Document Number: L26000049991
Country of registration: United States
Customer support: support@aldrenrowe.com