The Aldren & Rowe Promise
Buying premium footwear online should feel considered, transparent and secure.
At Aldren & Rowe, our guarantee is built around four simple principles:
Quality you can understand.
Information you can trust.
A fair return process.
Support when you need it.
These principles guide how we select products, present our collections and support customers before and after purchase.
1. Quality Assurance
We carefully select men's footwear based on design, materials, construction and overall finish.
Depending on the individual model, selected Aldren & Rowe footwear may feature:
- full-grain leather;
- Goodyear-welted construction;
- leather linings;
- stitched construction;
- carefully finished uppers;
- classic, enduring silhouettes.
Because specifications vary by product, the details that apply to each shoe are stated on the individual product page.
We do not assume that every model uses the same construction or materials.
1-Year Craftsmanship Warranty
Eligible Aldren & Rowe footwear is covered by a 1-year warranty against qualifying defects in materials or workmanship.
If you believe a product has developed a manufacturing defect, contact:
Please include:
- your order number;
- a description of the issue;
- clear photographs of the affected area.
Our team will review the claim and determine the appropriate resolution.
Where a qualifying manufacturing defect is confirmed, the resolution may include:
- replacement;
- repair where appropriate;
- refund;
- another mutually agreed solution.
The warranty does not normally cover deterioration caused by normal wear, accidental damage, misuse, improper care or alterations made after purchase.
Nothing in this warranty limits statutory consumer rights that may apply.
2. Accurate Product Information
We believe customers should understand what they are purchasing before they place an order.
That is why we aim to provide clear information about:
materials
construction
colour
fit
sizing
care
delivery
returns
promotional pricing
Product photographs are intended to represent the product as accurately as reasonably possible.
However, slight differences in colour may occur because of:
screen settings; lighting; photography; natural material variation.
If a product differs materially from its description, your applicable consumer rights remain protected.
3. Fit & Returns
Footwear should feel right as well as look right.
Our product pages provide sizing guidance to help customers compare UK, EU and US sizing before ordering.
We recommend trying footwear:
indoors
on a:
clean, soft surface
until you are confident with the fit.
30-Day Returns
Eligible purchases are covered by our:
30-Day Return Policy
If your order is not right for you, contact us within the applicable return period.
Approved returns under our policy include the applicable return shipping cost covered by Aldren & Rowe.
14-Day Exchanges
Eligible exchange requests may be submitted within:
14 days of delivery
subject to product and size availability.
Full conditions are available in our Return & Refund Policy.
4. Secure Delivery & Support
We want customers to know what happens after checkout.
Free UK Delivery
Eligible UK orders include:
Free Standard UK Delivery
Our standard processing time is:
1–3 business days
Estimated transit after dispatch is:
7–15 business days
Tracking information is provided after dispatch.
VAT Included
For eligible UK orders:
VAT is included in the price charged at checkout.
No Import Fees on Delivery
Our fulfilment arrangement for eligible UK orders is structured so that customers should not be charged additional import fees when the parcel is delivered.
If a carrier unexpectedly requests an import-related charge, contact us before making payment so we can investigate.
Secure Checkout
Our checkout is powered by Shopify and supported payment providers.
Depending on availability and eligibility, customers may be able to use:
Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
Amazon Pay
PayPal
The payment methods shown at checkout are the methods currently available for that transaction.
Aldren & Rowe does not normally receive or store your complete card number or card security code.
For more information, visit our Payment & Security page.
Promotional Pricing Without Reduced Support
From time to time, selected Aldren & Rowe products may be offered through seasonal or stock-clearance promotions.
Our current Pre-Black Friday Stock Clearance may include discounts of:
up to 70% on selected styles
A promotional price does not reduce the level of customer support attached to the order.
Sale and promotional products remain subject to the applicable return policy and statutory consumer protections.
Complimentary Cedar Shoe Trees
Qualifying promotional orders may include:
Free Cedar Shoe Trees
Where this offer applies, it will be clearly shown before purchase.
Complimentary products may be subject to availability and promotional conditions.
If Something Goes Wrong
If you experience a problem with:
- your order;
- delivery;
- product;
- sizing;
- payment;
- return;
- refund;
contact our Customer Care team before assuming the issue cannot be resolved.
Email:
support@aldrenrowe.com
Customer service:
Monday to Friday
09:00–17:00
Response target:
Within 24 hours
We will review the relevant order, payment, fulfilment and delivery information and work toward an appropriate resolution.
Our Commitment
The Aldren & Rowe Promise is simple:
Clearly described products.
Carefully selected footwear.
30-day eligible returns.
1-year craftsmanship warranty.
Free UK delivery.
VAT included.
No import fees on eligible UK deliveries.
Secure checkout.
Customer support within 24 hours.
Aldren & Rowe
Timeless footwear. Considered details. Service you can rely on.