Payment & Security
At Aldren & Rowe, we want every customer to feel confident before completing an order.
Our checkout is powered by Shopify and supported payment providers. Available payment methods may vary depending on your location, currency, device and eligibility.
Secure Checkout
Payments are processed through secure third-party payment systems.
Aldren & Rowe does not normally receive or store your complete payment card number or card security code.
Sensitive payment information is handled by the relevant payment provider during checkout.
For your protection, we will never ask you to send:
- your full card number;
- card security code;
- banking password;
- digital-wallet password;
- account login credentials
by email or customer support message.
Accepted Payment Methods
Depending on availability at checkout, customers may be able to pay using:
Cards
Visa
Mastercard
American Express
Diners Club
Discover
Digital wallets and accelerated checkout
Shop Pay
Apple Pay
Google Pay
Amazon Pay
PayPal
Other supported payment methods
USDC, where available and eligible.
The payment methods shown during checkout are the methods currently available for that specific customer and transaction.
If a payment method is not displayed at checkout, it is not currently available for that order.
Shop Pay
Where available, customers may use Shop Pay for a faster checkout experience.
Eligible customers may also be offered Shop Pay instalment options by the relevant payment provider.
Any instalment offer, approval decision, repayment schedule, interest or eligibility requirements are determined by the payment provider and will be presented separately before the customer completes the transaction.
Aldren & Rowe does not independently determine whether a customer qualifies for an instalment product.
Digital Wallets
Where enabled and supported by the customer's device or account, checkout may support services such as:
Apple Pay
Google Pay
Amazon Pay
PayPal
Customers complete these transactions through the relevant wallet or payment provider.
The provider's own terms and privacy practices may also apply.
Local Payment Methods
Payment options can vary by country and currency.
As Aldren & Rowe expands into additional European markets, eligible local payment methods may become available to customers in those markets.
For example, iDEAL | Wero may be offered to eligible customers located in the Netherlands when the required market, currency and payment-provider conditions are met.
A payment method should only be considered available when it is displayed directly at checkout.
Currency
For customers shopping in the United Kingdom, prices are normally displayed and charged in:
GBP — British Pounds (£)
Where Aldren & Rowe operates additional international markets, the currency shown may vary according to the customer's selected market and checkout settings.
The final amount and currency are shown before payment is submitted.
VAT and Import Fees for UK Orders
For eligible orders delivered to the United Kingdom:
VAT is included in the price charged to the customer.
Our fulfilment arrangement is designed so that customers should not be charged additional import fees when the parcel is delivered.
We communicate this as:
VAT Included
No Import Fees on Delivery
If a carrier unexpectedly requests an import-related payment for an eligible UK order, please contact us before making the payment so that we can investigate.
Email:
When Is My Payment Charged?
Payment processing normally begins when you submit your order.
Depending on the payment method, your transaction may be:
authorised,
captured, or
temporarily shown as pending
while the provider completes its processing.
An order normally enters fulfilment only after payment has been successfully confirmed.
Pending Payments
Certain payment methods may require additional processing time.
If your order displays a Pending Payment status, this does not necessarily mean the transaction has failed.
Please avoid placing the same order repeatedly while payment is still processing, as this may result in duplicate transactions.
If you are unsure whether a payment was completed, contact:
and include your order number where available.
Payment Verification
To protect customers and our store, some orders may be subject to payment or fraud-prevention checks.
In limited cases, we may request additional information reasonably necessary to verify an order.
This can happen where there is unusual transaction activity, inconsistent payment information or another legitimate security concern.
We will never ask for a customer's full card number or security code as part of verification.
Failed or Declined Payments
A payment may be declined for reasons determined by the customer's bank, card issuer, wallet provider or payment processor.
Common causes can include:
incorrect payment details; insufficient funds; issuer security checks; transaction limits; address verification issues.
A declined transaction does not necessarily mean there is a problem with your Aldren & Rowe account.
If payment is declined, you may try another available payment method or contact your payment provider.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us before submitting another payment dispute.
Email:
Please include:
your name, order number and the approximate amount and date of the transactions.
Do not send complete payment card information by email.
We will review the order and transaction records and help determine whether a duplicate charge occurred.
Refunds
Approved refunds are normally returned to the original payment method used for the purchase.
After Aldren & Rowe initiates a refund, your bank, card issuer, wallet or payment provider may require additional time before the funds appear in your account.
This processing period is controlled by the payment provider and may vary.
For full information about returns and refunds, please review our Return & Refund Policy.
Payment Disputes
If you believe:
a transaction is incorrect;
an order has not arrived;
a refund has not appeared;
you received the wrong item;
or another problem has occurred,
please contact us first at:
Our Customer Care team aims to respond within 24 hours during normal business days.
We maintain relevant order, payment, fulfilment, tracking, delivery and customer-service records so that we can properly investigate legitimate concerns.
If a payment dispute or chargeback is opened, relevant transaction evidence may be provided to the payment processor, card issuer, bank, Shopify or other organisations involved in resolving the dispute.
Fraud Prevention
We use reasonable fraud-prevention and order-verification measures to protect customers and Aldren & Rowe.
Transactions may be reviewed where there is reasonable evidence of:
unauthorised payment use; identity misuse; suspicious purchasing activity; repeated fraudulent claims; payment abuse.
Legitimate customers will not lose their consumer rights because an order is reviewed for security purposes.
Your Payment Privacy
Information relating to payments may be processed by:
Shopify; payment processors; card networks; banks; digital-wallet providers; fraud-prevention services.
We may receive limited transaction information necessary to:
confirm payment; process refunds; investigate fraud; respond to payment disputes; maintain accounting records.
For more information about how personal information is handled, please review our Privacy Policy.
Need Help With a Payment?
Aldren & Rowe Customer Care
Email:
support@aldrenrowe.com
Customer service hours:
Monday to Friday, 09:00–17:00
Response target:
within 24 hours
Aldren & Rowe is operated by:
DJ EXPERTS GROUP LLC
9380 SW 72nd St
Suite B 214
Miami, FL 33173
United States
Florida Document Number:
L26000049991